Return and Refund Policy

At El Dorado Furniture, we strive to provide you with high-quality merchandise and exceptional service. If for any reason you need to return your purchase, please review our return, and refund policy below:

Cancellations:

Sales Orders can be canceled and are eligible for a refund as long as the Customer has not taken possession of or accepted the merchandise, and the refund is requested within ninety (90) days after the original Sales Order date. Special Orders are considered final and are not subject to cancellation or refund.

After 90 Days: Sales Orders become non-refundable automatically after 90 days from the date of the order. However, within 90 days and up to one (1) year, El Dorado will issue a store credit to the Customer for the funds paid towards the Sales Order as long as the Customer has not taken possession of or accepted the merchandise.

After one (1) year from the Sales Order date, all sales and funds paid are non-refundable and non-creditable, and El Dorado is under no obligation to refund any money or honor any credit.

Returns:

Sales for Delivery within the State of Florida: All merchandise shall be deemed automatically accepted by Customer upon delivery unless objected to at the time of delivery and returned as unacceptable with the delivery personnel. Merchandise accompanied by specific return instructions, allowing for a different return timeframe, are excluded from automatic acceptance, but subject to the terms of such instructions.

Upon acceptance, all sales are final, non-cancelable, non-refundable, non-exchangeable, non-returnable, or subject to credit or reselection. If the merchandise should require servicing after acceptance, El Dorado will provide service in accordance with the terms of our Limited Warranty.

Sales for Delivery outside the State of Florida and within the continental United States: All merchandise shall be deemed automatically accepted by the Customer upon delivery. Merchandise accompanied by specific return instructions, allowing for a specific return timeframe, are excluded from automatic acceptance, but subject to the terms of such instructions. Upon shipment, all sales are final, non-cancelable, non-refundable, non-exchangeable, and non-returnable or subject to credit or reselection. If the merchandise should require servicing after acceptance, El Dorado will provide service in accordance with the terms of our Limited Warranty.

Inspection and Acceptance of Merchandise

By taking possession of the merchandise, the Customer certifies that it is in good condition and free from damage or defects unless specifically noted as unacceptable on the pickup or delivery receipt.

For more detailed information, visit: https://www.eldoradofurniture.com/warranty/