Help
Store Information
Store Locations and Hours
There are currently 18 El Dorado Furniture locations throughout Florida. Use our Store Locator to find the El Dorado Furniture Showroom nearest you. Our regular store hours are:Monday - Saturday 11:00AM - 8:00PM
Sunday 11:00AM - 7:00PM
Furniture and Mattress Outlet
The El Dorado Furniture and Mattress Outlet offers significantly reduced prices on many items including sofas, dining sets, wall units, and more. Use our Store Locator to find our Furniture and Mattress Outlet. The Furniture and Mattress Outlet’s store hours are:Monday - Saturday 11:00AM - 7:00PM
Sunday 11:00AM - 5:00PM
Online Newsletter
How to Sign Up
Our online newsletter gives you a sneak peek at the latest styles in furniture and includes special offers and savings opportunities. Sign up at the ElDoradoFurniture.com home page.Billing and Payment Information
Payment Methods
ElDoradoFurniture.com accepts all major credit cards including VISA, MasterCard, American Express, and Discover as well as Apple Pay, PayPal payments, and wire transfers. In addition, El Dorado Furniture also accepts personal and traveler's checks. Make a payment today.Financing Options
El Dorado Furniture offers one card for a variety of financing options. With exclusive benefits and zero annual fee, our El Dorado Furniture BLUCard credit card gives you early access to special offers, monthly statements and invitations to premier events. All you have to do is apply! Click here to learn more.We also offer several financing and leasing programs with Bread Pay™, Great American Finance and Progressive Leasing, so you can choose a flexible payment plan that is right for you. Click here to check out our options.
We look forward to helping you make your dream home a reality!
Billing and Shipping Addresses
If your Billing Address is different from your Shipping Address, you will be contacted by our Customer Care department. For your protection, ElDoradoFurniture.com requires that any alternate Shipping Address be listed as an alternate address with your credit card company.Changes to your Shipping Address must be made at least 48 hours prior to your scheduled delivery date. Any address changes must be verified by a Customer Care agent before they are confirmed. This may delay your delivery date.
Shipping and Delivery
Which services will be included in deliveries in my area?
El Dorado Furniture and ElDoradoFurniture.com offer White Glove Delivery Service on all furniture items in the state of Florida from Key West and Orlando. With exceptional care, we will deliver, unpack, and assemble your items.White Glove benefits include:
- Uncrating and unpacking
- Inspection and preparation
- Delivery to the room of your choice by delivery professionals
- Placement and assembly of furniture pieces
- Removal of debris associated with delivery
- In-home service warranty (Applicable only in Florida)
Learn more about our White Glove Delivery Service here.
How do I prepare for my delivery?
When it comes to your delivery, we want to make sure you have everything you need to feel comfortable and confident. Check out our step-by-step guide, so you know exactly what to expect before, during, and after your delivery day.When will I receive my order?
Customers within our delivery area can request a specific delivery time frame for an additional fee.Orders placed on ElDoradoFurniture.com are typically ready to leave our Distribution Center within 48 hours of payment verification, provided the selected items are in stock.
For all orders, our delivery team will contact you to confirm your chosen delivery date. Please be available on the confirmed date to ensure timely delivery. To reschedule your delivery date, please contact Customer Care toll-free at 1-888-451-7800.
Deliveries outside the tri-county area are scheduled as needed. You will be contacted with an estimated delivery date.
Time frames are subject to change without notice depending on road and weather conditions.
You can track your local order online by clicking here.
Can I pick up my order?
Yes! Pick-up is available from our main Distribution Center located at:4200 Northwest 167th Street
Miami Gardens, FL 33054
Please keep the following in mind when picking up your order:
- Customers must provide a safe and adequate vehicle to transport their merchandise.
- For online orders, customers picking up ElDoradoFurniture.com orders will need to present the credit card used to pay for their order and a valid photo ID at the time they pick up their merchandise. Merchandise will not be released without proper identification.
- El Dorado Furniture assumes no responsibility for damage to furniture, auto, or other property nor for personal injury that may occur as a result of unsafe loading or assembly.
You can also schedule your Curbside Pick-Up here.
You can pick up your order during the following times:
Monday - Saturday
9:00 AM - 5:00 PM
Do you offer nationwide delivery?
At El Dorado Furniture, we are proud to deliver your favorite styles across the United States. Availability of services is based on your delivery zip code. See Delivery Map.Do you offer drop-off Delivery?
Our Drop-off Delivery services ship furniture from North of Orlando, FL to the rest of the Continental U.S. (excluding California). The delivery team unloads your items on a pallet and leaves them safely outside your home or in a loading area. Please note that no assembly is included. Refer to the Delivery Map for available drop-off delivery zones.Plus, enjoy free shipping on select items! We also provide free nationwide shipping on select items, from contemporary wall art to industrial fixtures. These items typically take about 10 business days to arrive at your home. Delivery charges will automatically be removed at checkout. Some services and prices may vary if you do not live on the first floor. For more delivery options, contact your sales associate.
Problems with Your Order
What if my furniture was damaged during delivery?
If an item arrives damaged, inspect all delivered items with the Delivery Professional present. Note the damaged items on the delivery ticket. The Delivery Professional will confirm, take back the damaged items, and immediately report to our Customer Care Department at 1-888-451-7800.We will make arrangements to have the problem corrected by a qualified furniture repair technician or have the product replaced if we determine the problem cannot be corrected. Please note we reserve the right to conduct repairs or exchange your product as necessary and at our discretion.
What if I notice my furniture is damaged after I have received my order?
If you discover that an item is damaged after you have received your order, call our Customer Care department toll free at 1-888-451-7800 for assistance.I received a message telling me my online order can’t be processed. Why?
Incorrectly entered addresses are the most common reason for declined orders. Verify your billing and shipping addresses to make sure they are entered correctly. Make sure your payment information is correct and up to date as well. If you are still having trouble placing your order, e-mail us or call our Customer Care department toll free at 1-888-451-7800.Cancelations and Returns
Cancelations
If an order has not shipped, customers have up to 90 days from placing their order to cancel it and request a refund. Once the cancelation has been confirmed, the full amount will be credited back to the original payment method used within 10 business days. Customers may also cancel partial orders and request a refund for the canceled items. If an order is not picked up or delivered after 90 days and a refund has not been issued or requested, the customer will receive a refund in the form of store credit only.Mattress Information
Can you remove my old mattress?
If you have purchased a new mattress from El Dorado Furniture or ElDoradoFurniture.com, our delivery professionals will remove and properly dispose of your old mattress when your new mattress is delivered. In keeping with OSHA guidelines, we can only pick up clean, stain-free mattresses.Services
Décor Services
El Dorado Furniture and ElDoradoFurniture.com offer free home decorating advice from our design experts. Whether you need some tips on remodeling a single room or want to decorate your entire home, our expert interior designers are here to help. E-mail us to set up a complimentary consultation at the store or in your home.Careers
We are always looking for qualified individuals to join the El Dorado Furniture family. Click here to see what career opportunities are currently available.Community
El Dorado Furniture is well-known for giving back to the community, particularly to children and families. El Dorado actively works with many organizations to help those in need.El Dorado Furniture celebrated its 50th anniversary with "50 Years, 50 Families", by partnering with local non-profit organizations and donating new home furnishings to 50 underprivileged families that will help create memories for a lifetime. The local communities have contributed to the success of the company, so for reaching this milestone, El Dorado would like to show appreciation while continuing to make a difference.
We celebrated our 45th and 40th anniversary in a similar way with "45 Years, 45 Families" and "40 Years, 40 Families."
Diversity
In addition to being an equal-opportunity employer, El Dorado embraces diversity in every aspect. Click here for a message from El Dorado Furniture President, Luis E. Capó.El Dorado Furniture is firmly committed to diversity in all areas of the business. We understand that there is much to gain from the many cultures and perspectives, and that a diverse workforce makes our organization more effective in meeting the needs of our customers.
Terms of Sale
Agreement
Placing an order through ElDoradoFurniture.com constitutes an agreement between the Customer and ElDoradoFurniture.com. This agreement cannot be altered, unless agreed upon and expressly written by both parties. El Dorado Furniture and ElDoradoFurniture.com reserve the right to correct any errors in pricing, fees, product information, or calculations used in computing your purchase price at any given time. All Prices and fees are in U.S. funds. Prices shown on product detail pages do not include shipping, handling, delivery fees, or taxes.Product Warranty
El Dorado Furniture One Year Limited Warranty
El Dorado Furniture Corporation (El Dorado) warrants to the purchasing residential Customer that the merchandise is free from any defects in material or workmanship for a period of one (1) year after acceptance of the merchandise. This warranty has limitations as indicated in the link below. During the one (1) year warranty period, El Dorado will service the merchandise, if required, at no cost to the Customer. Merchandise serviced during the warranty period, including replacement parts, is warranted for the remainder of the warranty period only. This Limited Warranty is non-transferable and granted to original purchasing customer exclusively.Click here to view the full warranty.
Contact Us
How to Contact Us
At El Dorado Furniture and ElDoradoFurniture.com, your satisfaction is very important to us. We’re committed to making your in-store and online shopping experiences as smooth as possible. Our Customer Care agents can help you place an online order, or assist you with any other issues you may have. E-mail us or call us toll free at 1-888-451-7800. You can also chat with us here.About Us
Background
Established in South Florida in 1967, El Dorado Furniture has grown to become the largest Hispanic-owned furniture retail enterprise in the United States. With services offered all over the world, the family-owned company is ranked among the top 50 furniture retailers in the country. There are currently 15 El Dorado Furniture showrooms and 3 outlet centers in Florida. Explore the heart of our story and rich history — head over to our About Us page.Innovations
El Dorado BoulevardIn 1994, El Dorado Furniture introduced its first Boulevard showroom. The Boulevard is a cutting-edge concept that truly enhances the conventional shopping experience. Instead of browsing a typical furniture showroom, customers walk down a strip resembling an old-fashioned city street. Quaint benches and street lamps line the main street, which is surrounded by wondrous facades ranging from 16th-Century-inspired stained glass windows to ancient Egyptian hieroglyphics. More than 20 individually themed storefronts open into specialized furniture shops, each showcasing the latest furniture styles for every room in the home. The Boulevard concept is an appealing feature found in all of El Dorado Furniture’s showrooms for customers who are looking for a unique shopping experience.
Same Day Delivery
El Dorado rocked the furniture industry once again in 1996 by becoming the first furniture retailer to offer wide-area same day delivery service. The groundbreaking success of this innovation ensured El Dorado's continued success and positioned it as a leader in the furniture industry.
Carlo Perazzi
In addition to a virtually unrivaled selection of furniture from manufacturers all over the world, El Dorado carries its signature Carlo Perazzi collection. This contemporary furniture line has become one of El Dorado's top sellers, offering customers an array of modern colors and designs they can't find anywhere else.
Awards and Achievements
El Dorado has received numerous awards and accolades throughout the years. The following are just some of those recognitions:| 2019 - | The 2019 New American Award presented to the Capo Family by Catholic Legal Services of the Archdioceses of Miami, May 16, 2019 |
| 2019 - | Justice for all Award - April 8, 2019 – for outstanding contribution to Victims of Crimes - National Crimes Victims' Rights Week - Coral Gables Police Department, Coral Gables, Florida |
| 2018 - | Tempur-Sealy: Retail Partner of the Year |
| 2018 - | Miami Dade County Street Co-designation in honor of Aida Rosa Capó: October 30, 2018 |
| 2017 - | El Dorado Furniture's 50th Anniversary |
| 2016 - | Simmons Bedding Company: Key Partnership Award presented to the El Dorado Furniture Family for their continued loyalty and dedication. |
| 2016 - | IHFRA's 2016 Furniture Industry Award - Retailer of the Year |
| 2016 - | Recipient of Greater Miami Chamber of Commerce's Top Entrepreneurial Award "That's So SouthFlorida" |
| 2016 - | Manuel Capó, (in memoriam) El Dorado Furniture founder and Chief Executive Officer, honored with the "Corporate Leader Award" presented by the International Rescue Committee |
| 2015 - | Recipient of Furniture Today's Furniture Dynasty Award |
| 2015 - | Florida Home Furnishing Representatives Association awarded Luis. E. Capo and Pedro A. Capo, President and Chief Operations Officer respectively, Retailer of the Year 2015 |
| 2014 - | Honored with the Aller Media Group's Zoom IQ Telly Award for the "Ready for the Outdoors?"campaign |
| 2014 - | Recipient of the Aller Media Group's Zoom IQ Telly Award for the "Need a New Mattress?" campaign |
| 2014 - | Award of Appreciation for furnishing The Cancer Resource Center presented by the American CancerSociety |
| 2013 - | El Dorado Furniture Chief Operating Officer, Pedro Capó, honored with the "Freedom Awards 2013: Entrepreneur Award" by Kiwanis Club of Coral Gables Latin |
| 2012 - | Recipient of the Latin Builders Association's "Furniture/Office Equipment Firm of the Year" Award |
| 2012 - | Recipient of the FBI Citizens Academy's "Sponsor of the Year" Award |
| 2012 - | Honored with a Proclamation by the City of West Miami, made on July 18, 2012 |
| 2012 - | Commendation on March 15, 2012 by the City of Miami for creating labor and caring for thecommunity |
| 2012 - | Proclamation of March 15, 2012 as "El Dorado Furniture Day" by Miami-Dade County |
| 2012 - | Proclamation of July 19, 2012 as "The Capó Family Day" by Miami-Dade County |
| 2011 - | Recipient of the Florida Home Furnishings Representatives Association's "Distinguished Florida Retailer of the Year" Award |
| 2010 - | El Dorado Furniture founder, Manuel Capó, inducted into the Furniture Industry Hall of Fame by the American Furniture Hall of Fame Foundation |
| 2010 - | El Dorado Furniture founder, Manuel Capó, honored with the "Big Heart Humanitarian Award in Business" by the American Heart Association |
| 2009 - | El Dorado Furniture founder, Manuel Capó, honored with the "Lifetime Achievement" Award by both Furniture Today Magazine and the Latin Builders Association |
| 2005 - | Named "Retailer of the Year" by Furniture Today Magazine |
| 2003 - | Recipient of the City of Hope's "Spirit of Life" Award |
| 2003 - | Recipient of the "Cutting Edge" Award, presented by the Greater Miami Chamber of Commerce |
| 1999 - | Named "Retailer of the Year" by the National Home Furnishings Association |
| 1999 - | Named "Residential Furniture Retailer of the Year" by the Latin Builders Association |
| 1999 - | Recipient of the "Legacy of Excellence" Award, presented by General Motors |
| 1999 - | Named "Top Hispanic Company of the Year" by the South Beach Hispanic Chamber of Commerce |
| 1998 - | Named "Business of the Year" by the Hialeah Chamber of Commerce |
History
The origins of El Dorado Furniture date back to the 1920's in the Cuban province of Pinar del Rio. There, a young man named Simon Capó made a living trading farm products and fixing furniture. Simon eventually cultivated his trade into a chain of furniture stores called "Casa Capó." By 1950, Casa Capó was one of the largest furniture manufacturing and retail enterprises in Cuba. During this time, Simon's youngest son, Manuel, married his wife Aida, and together they raised six sons.In 1959, the Castro regime rose to power and confiscated all private enterprises, including Casa Capó. In 1966, Manuel Capó fled Cuba with two of his sons, Luis and Carlos, leaving behind the rest of his family in hopes of making a better life for them in America. The three men escaped the island on a small sailboat called "El Dorado." After a treacherous journey, they arrived in Mexico and eventually made their way to the United States.
Once in the U.S., Manuel and his sons worked on what they knew best: furniture. On June 27th, 1967, just seven months after their arrival, the Capós opened their first furniture store on Miami's Calle Ocho (Eighth Street), in the heart of Little Havana. They named the store after the boat they sailed to freedom: El Dorado. The small furniture store would soon flourish and take its first steps towards expansion, thanks to a $10,000 loan from the Small Business Administration.
In 1967, Manuel's wife, Aida, and their three younger sons, Julio, Pedro, and Jesus, arrived in Miami and were reunited with their family. The Capós' youngest son, Roberto, was born in the United States.
57 years later, Manuel Capó's legacy lives on through his sons, who all make up the company's Board of Directors. His grandchildren also help run the business and are integral to the organization and day-to-day workings of the company. These family ties ensure that El Dorado Furniture continues to uphold the values and ideals first exhibited by an ordinary man with an extraordinary vision.